Refund Policy

This policy applies to amounts paid to Coiffr by shop owners: monthly subscription fees and Coiffr Preview top-up packs. Coiffr sells software to businesses only. We do not take part in, hold, or refund payments between a barbershop and its clients; those are settled directly between them.

Every new account has a 14-day setup period with no charge. A shop that cancels within that period pays nothing, so there is nothing to refund.

Monthly fees are invoiced in advance and are not refundable once the billing period has started. We do not issue prorated refunds for part of a month, or for a plan that is cancelled or downgraded partway through one. The exceptions are:

• Duplicate or incorrect charge. Refunded in full once confirmed.
• Demonstrable platform failure. Where the platform was unavailable or materially unusable through our fault, we will, at our discretion, refund or credit the affected period.
• Where the law requires it.

Coiffr Preview top-up packs are non-refundable once purchased, whether or not any Preview has been used. Monthly Preview allowances included in a plan have no separate price and are not refundable. This does not limit the exceptions in section 3 (duplicate or incorrect charges, a failure of the platform, or where the law requires a refund).

Email support@coiffr.app from the address registered on your account, quoting your payment reference and the amount. We acknowledge requests within 2 business days and give a decision within 5 business days.

Approved refunds are returned to the payment method used for the original payment, in the currency charged: by bank transfer to the originating account, or to the original card. Banks typically take 5 to 10 business days to show the funds after we process the refund.

If you think a charge is wrong, please contact us first. Most issues are resolved faster directly than through a bank dispute. If a dispute is opened, we will provide the invoice, the payment reference and the account's usage record to the bank or card scheme.

See also our Cancellation Policy, Delivery Policy and Terms of Service.