Terms of Service

By creating an account on coiffr.app or by using any part of the Coiffr platform, you agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use the platform.

These Terms form a binding legal agreement between you (the “Shop Owner” or “you”) and Coiffr(“we”, “us”, “our”). “Platform” means the Coiffr website, dashboard, booking pages, APIs, and any related services.

You must be at least 18 years old and have the legal authority to enter contracts in your jurisdiction. By accepting these Terms you represent that you meet these requirements. If you are acting on behalf of a business, you represent that you are authorised to bind that business.

You must provide accurate and complete information when creating your account. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. Notify us immediately at support@coiffr.app if you suspect unauthorised access.

You may not create accounts for the purpose of circumventing restrictions, impersonating others, or any other fraudulent purpose. We reserve the right to suspend or terminate accounts that violate these Terms.

Coiffr provides an automated appointment-scheduling platform for barbershops, including online booking pages, calendar management, client reminders, and subscription billing tools.

We reserve the right to modify, suspend, or discontinue any feature of the platform at any time. Where a feature is discontinued, we will provide at least 14 days' notice where practicable.

New accounts have a 14-day setup period from the date of signup. No payment is due during this period. Your first subscription payment falls due 14 days after signup, after which continued use of the platform requires an active paid subscription on one of the plans set out in Section 6 below.

We reserve the right to terminate or restrict accounts that abuse the setup period, create multiple accounts to extend unpaid access, or use the platform during this period for any purpose other than genuine evaluation and setup.

Coiffr charges a single flat monthly fee determined by your plan. There are no per-booking fees, no commission on what your clients pay you, and no setup fee. Plans run month to month.

6.1 — Plan tiers and flat monthly fees

The following plans are available, priced in euros (EUR). Prices exclude VAT where applicable.

Your plan is determined at signup and can be upgraded at any time. Downgrades take effect at the start of the next billing cycle. If the number of active barbers on your account exceeds the limit of your plan, you will be required to upgrade before additional barbers can be made bookable online. Shops requiring more than 6 barbers are invited to contact us at support@coiffr.app to discuss a custom Enterprise arrangement. Enterprise pricing and terms are agreed separately in writing and supersede the standard rates in this section where applicable.

6.2 — Coiffr Preview credits

Each plan includes the monthly number of Coiffr Previews shown above. Unused monthly Previews do not roll over. Additional Previews can be bought as top-up packs (from €9), which do not expire while your account is active. Top-up packs are non-refundable once purchased, except where the Refund Policy provides otherwise.

6.3 — Billing cycle and invoicing

Fees are invoiced monthly in advance and cover the flat monthly fee for your plan, plus any top-up packs ordered. Coiffr will communicate your invoice by email and/or your dashboard.

6.4 — Payment method

Payments are made in euros (EUR) by bank transfer (SEPA where available) or, where offered, by debit or credit card (Visa, Mastercard) or Juice, processed on a secure payment page by our acquiring bank. We do not receive or store your card details. During onboarding you will be assigned a unique payment reference. You must include this reference on every transfer. Transfers received without a valid reference may not be matched to your account and can delay confirmation of payment, which may result in service interruption.

Payment is due within 7 calendar days of your invoice date. We do not accept cash or cheque payments. Prices exclude VAT where applicable.

6.5 — Late payment and service suspension

If payment is not received within 7 days of the invoice date, Coiffr reserves the right to suspend your account. During suspension, your online booking page will be taken offline and clients will be unable to make new appointments. Existing appointment data is preserved. Service is restored promptly upon confirmation of payment.

If an account remains unpaid for more than 30 days, Coiffr may terminate the account and permanently delete associated data, subject to any legal retention obligations.

6.6 — Refund policy

Flat monthly fees are non-refundable once the billing period has started, except where required by applicable law or at our sole discretion in cases of demonstrable platform failure. Prorated refunds are not issued for partial billing periods. Full details, including how to request a refund, are in our Refund Policy, which forms part of these Terms, as do our Cancellation Policy and Delivery Policy.

6.7 — Pricing changes

We reserve the right to revise our flat monthly fees or top-up prices. We will provide at least 30 days' written notice by email before any price change takes effect. Continued use of the platform after the effective date of a price change constitutes your acceptance of the revised rates.

You agree not to:

• Use the platform for any unlawful purpose or in violation of any regulation.
• Send unsolicited communications (spam) to your clients via the reminder system.
• Upload or transmit malicious code, viruses, or harmful content.
• Attempt to gain unauthorised access to any part of the platform or its infrastructure.
• Reverse engineer, decompile, or attempt to extract the source code of the platform.
• Resell, sublicense, or white-label the platform without our written permission.
• Use the platform in a way that interferes with other users' ability to use it.

Violation of this section may result in immediate account suspension without notice or refund.

You retain ownership of all data you and your clients submit through the platform. By using the platform you grant Coiffr a limited licence to store, process, and transmit that data solely to provide the service.

You are responsible for ensuring you have the legal right to collect and process your clients' personal data (including phone numbers used for reminders) and for complying with all applicable data protection laws in your jurisdiction, including GDPR where applicable.

Our handling of personal data is governed by our Privacy Policy, which forms part of these Terms.

The Coiffr name, logo, platform design, and all software are owned by us and protected by applicable intellectual property laws. These Terms do not grant you any right to use our trademarks, trade names, or branding without our prior written consent.

You grant us a non-exclusive, royalty-free licence to display your shop name and logo within the platform solely for the purpose of operating the service.

The platform is provided “as is” and “as available” without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the platform will be uninterrupted, error-free, or free of viruses.

We are not responsible for missed appointments, lost revenue, or client disputes arising from use of or inability to use the platform.

To the maximum extent permitted by applicable law, Coiffr's total liability to you for any claim arising out of or relating to these Terms or the platform shall not exceed the total fees you paid to us in the three months preceding the event giving rise to the claim.

In no event shall Coiffr be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, even if advised of the possibility of such damages.

You agree to indemnify, defend, and hold harmless Coiffr and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising from your use of the platform, your violation of these Terms, or your infringement of any third-party rights.

You may cancel your account at any time by contacting us at support@coiffr.app. Cancellation takes effect at the end of the current billing period; no refund is issued for the remainder of that period.

We may suspend or terminate your account immediately and without notice if you breach these Terms, fail to pay subscription fees, or if required by law. Upon termination, your right to access the platform ceases immediately. We will retain your data for 30 days after termination, after which it will be permanently deleted, subject to legal retention obligations.

These Terms are governed by and construed in accordance with the laws of the Republic of Mauritius. Any disputes arising from these Terms shall first be attempted to be resolved informally by contacting us at support@coiffr.app. If informal resolution fails within 30 days, disputes shall be submitted to the competent courts of the Republic of Mauritius.

We may update these Terms from time to time. We will notify you of material changes by email at least 14 days before they take effect. Continued use of the platform after that date constitutes your acceptance of the revised Terms.

Questions about these Terms should be directed to: support@coiffr.app

Business Registration No. 120012870

Registered office: Mauritius