Delivery Policy

Coiffr is online software. There are no physical goods and nothing is shipped, so there are no shipping charges, customs duties or delivery addresses. Everything is delivered through coiffr.app, in English and French, on any device with a web browser.

• Account. Created immediately when you sign up; you receive a confirmation email.
• Your booking page. Live once you have completed onboarding (shop details, services, barbers and opening hours). Most shops are live within one business day of signing up.
• Setup period. A 14-day setup period, with no charge, starts at signup. Your first invoice is due 14 days after signup.

Invoices are sent by email and shown in your dashboard, with a payment reference. Once payment is received and matched to your account, your subscription is active for the period paid; if your account had been suspended for non-payment, access is restored promptly. Bank transfers are matched on the reference, normally within one business day of the funds arriving.

Coiffr Preview top-up packs are added to your credit balance once payment is confirmed. The monthly Preview allowance of your plan is refreshed automatically each month.

The platform is provided as available, around the clock, with no guaranteed uptime. Planned maintenance is kept short and scheduled outside normal opening hours where possible. See the Terms of Service for the limits of our responsibility.

If you have paid and your account or credits are not available within 2 business days, email support@coiffr.app with your payment reference. We will either fix it or refund the amount paid, in line with our Refund Policy.

Coiffr is sold to businesses in any country where we can lawfully provide it. Fees are charged in euros (EUR) and exclude VAT where applicable.